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Our sales technique was perfected in the early 1970s. First we put an ad in a local newspaper, in the classified.
Spinet piano, also electronic organ, repossessed, in perfect condition, SACRIFICE. Cash or good credit risk wanted in this area, to take over payments rather than transport back to Oregon. Contact Frauenzimmer Piano Company, Mr. Rock, Credit Manager, Ontario, Ore.
For years we’ve run this ad in newspapers in one town after another, all up and down the western states and as far inland as Colorado. The whole approach developed on a scientific, systematic basis; we use maps, and sweep along so that no town goes untouched. We own four turbine-powered trucks, out on the road constantly, one man to a truck.
Anyhow, we place the ad, say in the San Rafael Independent-Journal, and soon letters start arriving at our office in Ontario, Oregon, where my partner Maury Rock takes care of all that. He sorts the letters and compiles lists, and then when he has enough contacts in a particular area, say around San Rafael, he night-wires the truck. Suppose it’s Fred down there in Marin County. When Fred gets the wire he brings out his own map and lists the calls in proper sequence. And then he finds a pay phone and telephones the first prospect.
Meanwhile, Maury has airmailed an answer to each person who’s written in response to the ad.
Dear Mr. So-and-so:
We were gratified to receive your response to our notice in the San Rafael Independent-Journal. The man who is handling this matter has been away from the office for a few days now, so we’ve decided to forward to him your name and address with the request that he contact you and provide you with all the details.
The letter drones on, but for several years now it has done a good job for the company. However, of late, sales of the electronic organs have fallen off. For instance, in the Vallejo area we sold forty spinets not so long ago, and not one single organ.
Now, this enormous balance in favor of the spinet over the electronic organ, in terms of sales, led to an exchange between I and my partner, Maury Rock; it was heated, too.
I got to Ontario, Oregon, late, having been down south around Santa Monica discussing matters with certain do-gooders there who had invited law-enforcement officials in to scan our enterprise and method of operating … a gratuitous action which led to nothing, of course, since we’re operating strictly legally.
Ontario isn’t my hometown, or anybody else’s. I hail from Wichita Falls, Kansas, and when I was high school age I moved to Denver and then to Boise, Idaho. In some respects Ontario is a suburb of Boise; it’s near the Idaho border—you go across a long metal bridge—and it’s a flat land, there, where they farm. The forests of eastern Oregon don’t begin that far inland. The biggest industry is the Ore-Ida potato patty factory, especially its electronics division, and then there’re a whole lot of Japanese farmers who were shuffled back that way during World War Two and who grow onions or something. The air is dry, real estate is cheap, people do their big shopping in Boise; the latter is a big town which I don’t like because you can’t get decent Chinese food there. It’s near the old Oregon Trail, and the railroad goes through it on its way to Cheyenne.
Our office is located in a brick building in downtown Ontario across from a hardware store. We’ve got root iris growing around our building. The colors of the iris look good when you come driving up the desert routes from California and Nevada.
So anyhow I parked my dusty Chevrolet Magic Fire turbine convertible and crossed the sidewalk to our building and our sign:
MASA ASSOCIATES
MASA stands for MULTIPLEX ACOUSTICAL SYSTEM OF AMERICA, a made-up electronics-type name which we developed due to our electronic organ factory, which, due to my family ties, I’m deeply involved with. It was Maury who came up with Frauenzimmer Piano Company, since as a name it fitted our trucking operation better. Frauenzimmer is Maury’s original old-country name, Rock being made-up, too. My real name is as I give it: Louis Rosen, which is German for roses. One day I asked Maury what Frauenzimmer meant, and he said it means womankind. I asked where he specifically got the name Rock.
“I closed my eyes and touched a volume of the encyclopedia, and it said ROCK TO SUBUD.”
“You made a mistake,” I told him.