chart showing that while magazine and newspaper advertising declined between 2000 and 2007, and television ads only rose 8.8 percent, Internet advertising jumped 101.9 percent, becoming “the fastest growing medium for advertisers.”
While Wall Street focused on the money Google was making, Benjamin A. Schachter, then the senior Internet and video game analyst for UBS, focused on the dollars they were investing in computers and servers and data centers, two hundred million dollars in 2003 (and soon to climb to nearly three billion dollars annually). “This said they were doing much more than selling advertising. You don’t need that computing power for text searches. You need it for mobile phones and applications, for cloud computing.” A “cloud” of servers could store a consumer’s information and hold a suite of software products, including spreadsheets, word processing, and calendars.
Google has dozens of data centers all over the world (the exact number is a state secret at Google), and within these data centers are housed what may be the world’s most massive computer system, millions of PCs that have no keyboards or screens and are arranged in stacks and have been repurposed as servers to process searches. The servers in these data centers provide an array of software services that users can access from any device. By geographically spreading these data centers all over the world, Google became more efficient. “In a second, light can go around the world seven times,” said software engineer Matt Cutts, who joined Google in 2000. “That’s a couple of milliseconds between a data center on the East Coast and a data center on the West Coast or in Europe.” When we log onto Google, it instantly identifies our approximate geographical location from the Internet Protocol address on the browser that connects us to the Internet. Thus the query is dispatched to the closest data center, which produces a speedier result.
But the data centers are meant for more than search. Eric Schmidt, Schachter noted, has been proselytizing for cloud computing for two decades, since he was a Sun executive touting “network computing.” That same year, 2004, John Markoff of the New York Times spotted it too. While others saw Microsoft training its guns on search, he saw Google taking aim at Microsoft’s software. The scale of the Google computer system, as well as the backgrounds of its management, he wrote, “suggests that while Microsoft may want to be the next Google, the Web search company has its own still-secret plans to become the next Microsoft.”
A STRIKING TAKEAWAY from the Google IPO and letter is that Google’s two thirty-one-year-old founders were driving the company with a clarity of purpose that would be stunning if they were twice their age. Their core mantra, which was echoed again and again in their IPO letter, was that “we believe that our user focus is the foundation of our success to date. We also believe that this focus is critical for the creation of long-term value. We do not intend to compromise our user focus for short-term economic gain.” The IPO declared, as they had from day one, that Google will “not accept money for search result ranking or inclusion”; that no attempt is made to keep users in a walled Google garden but instead to steer them quickly to their destination; that if the ad does not attract user clicks, it will be dropped “to a less prominent position on the page, even if the advertiser offers to pay a high amount.” And those ads deemed more relevant because they attract more clicks, move to the top “with no need for advertisers to increase their bids.” Since Google only gets paid when ads are clicked, this ranking system “aligns our interests equally with those of our advertisers and our users. The more relevant and useful the ad, the better for our users, for our advertisers, and for us.”
How did Page and Brin achieve such clarity?
Page’s answer: “Being less experienced, you have benefits and you have costs. We were willing to do things differently because we didn’t know better. I think our propensity to do that is higher than most people’s. I’m not sure it’s clarity. It looks like clarity in retrospect because you see the things that work.” Page’s modesty is becoming, but falls short of a full explanation.
Brin gave a parallel answer: “A lot of it is common sense, a combination of common sense and questioning rituals. Experience is a benefit, but it can also be a handicap.” He also attributes their