“I’m Ms. Swallow’s man,” Deacon answered. “Now, do we have a problem here?”
“There are no towels at the cabin, which is unacceptable.”
Deacon looked to me.
“I explained the terms and conditions, which Mr. Snyder accepted,” I told him.
Deacon looked back to Mr. Snyder but said not a word.
“If I don’t get towels for my family,” Snyder looked to me, “for free,” he looked back to Deacon, “we’ll check out and check into a hotel that provides towels.”
Deacon watched him speak then his eyes returned to me.
“You’re welcome to do that but a cancellation at this late date will mean I’ll still charge you for the entire stay.” Snyder’s eyes sliced to me and they were pissed. “Which is also explained in my terms and conditions,” I finished.
“That’s unbelievable!” Snyder exclaimed, his voice getting loud.
“I’m sorry you feel that way, Mr. Snyder, but that isn’t exactly an unusual condition in this business. You’ve booked a cabin I could not rent to others due to my commitment to it being available to you. You cancel with no notice, you pay the whole week.”
“Are you full?”
“Her capacity is not your business,” Deacon stated as he took the last step and joined Snyder on the porch. “Ms. Swallow has explained your situation. You can rent towels from her, buy them in town, or go to a hotel but you’ll pay for your week. Decide.”
“I don’t need to be strong-armed by you,” Snyder spat.
“Man, I’m five feet away from you reiterating the policies of Glacier Lily. That’s hardly strong-arming anything,” Deacon returned.
“Okay,” I forged in, taking a step through the door to join the men on my porch. I looked to Snyder. “I’m sorry you’re unhappy with the situation but even so, I can’t make an exception for you. If I did, I’d have to make an exception for everybody and I’m sure you can understand that wear and tear on linens, not to mention laundering, is at a cost to me. Therefore I cannot provide it for free. If you wish to leave Glacier Lily, that’ll be disappointing for your family because it’s lovely, peaceful, and quiet here. But I’ll understand. I’m also happy to run and get you some towels. But we really can’t spend more time discussing this. Your choices have been communicated to you and I’m afraid to say, no matter your argument, they won’t change.”
“I’ll buy towels in town,” he clipped. “I’m not giving another cent to you. And you can expect a poor review on-line.”
That had happened before from people like him. The first one I saw cut deep. The second one didn’t feel much better. The third one just stung. Now I was over it, mostly because the way they were written, even an imbecile could read it was about them being assholes, not about Glacier Lily.
“That’s your prerogative,” I murmured.
“It certainly is,” he retorted, turned, and stomped by Deacon and down the steps.
Deacon and I watched him go. When he was out of sight, he turned to me.
“You okay?”
“Not the first or the last time, honey.”
He nodded.
“Need a drink?” I asked.
“Yup,” he answered.
I grinned and walked into the house.
Deacon followed me, went straight to the glass on the counter, and downed it in one go.
When he put it back to the counter, he gave me his eyes.
“I can deal with that,” I said quietly. “I’ve done it before, I’ll do it again. But that doesn’t mean it didn’t feel super-awesome that you heard it going down, got off the roof, and took my back.”
He didn’t move toward me, take my hand, cup my jaw, get in my space, but he didn’t need to. His eyes said what he needed to say.