Talking to Strangers - Malcolm Gladwell Page 0,16

DIA, he had delivered the Cuban warning about as high up in the American government as you could go. And did the State Department and DIA take those warnings to heart? Did they step in and stop Hermanos al Rescate from continuing their reckless forays into Cuban airspace? Obviously not.1

Carroll’s comments ricocheted around Washington, DC, policy circles. This was an embarrassing revelation. The Cuban shoot-down happened on February 24. Carroll’s warnings to the State Department and DIA were delivered on February 23. A prominent Washington insider met with U.S. officials the day before the crisis, explicitly warned them that the Cubans had lost patience with Hermanos al Rescate, and his warning was ignored. What began as a Cuban atrocity was now transformed into a story about American diplomatic incompetence.

CNN: But what about the position that these were unarmed civilian planes?

Carroll repeated what he had been told in Havana.

Carroll: That is a very sensitive question. Where were they? What were they doing? I’ll give you an analogy. Suppose we had the planes flying over San Diego from Mexico, dropping leaflets and inciting against [California] Governor Wilson. How long would we tolerate these overflights after we had warned them against it?

Fidel Castro wasn’t being invited onto CNN to defend himself. But he didn’t need to be. He had a rear admiral making his case.

2.

The next three chapters of Talking to Strangers are devoted to the ideas of a psychologist named Tim Levine, who has thought as much about the problem of why we are deceived by strangers as anyone in social science. The second chapter looks at Levine’s theories through the story of Bernie Madoff, the investor who ran the largest Ponzi scheme in history. The third examines the strange case of Jerry Sandusky, the Pennsylvania State University football coach convicted of sexual abuse. And this, the first, is about the fallout from that moment of crisis between the United States and Cuba in 1996.

Does anything about Admiral Carroll and the Cuban shoot-downs strike you as odd? There are an awful lot of coincidences here.

The Cubans plan a deliberate murderous attack on U.S. citizens flying in international airspace.

It just so happens that the day before the attack, a prominent military insider delivers a stern warning to U.S. officials about the possibility of exactly that action.

And, fortuitously, that warning puts that same official, the day after the attack, in a position to make the Cuban case on one of the world’s most respected news networks.

The timing of those three events is a little too perfect, isn’t it? If you were a public relations firm, trying to mute the fallout from a very controversial action, that’s exactly how you’d script it. Have a seemingly neutral expert available—right away—to say, “I warned them!”

This is what a military counterintelligence analyst named Reg Brown thought in the days after the incident. Brown worked on the Latin American desk of the Defense Intelligence Agency. His job was to understand the ways in which the Cuban intelligence services were trying to influence American military operations. His business, in other words, was to be alert to the kinds of nuances, subtleties, and unexplained coincidences that the rest of us ignore, and Brown couldn’t shake the feeling that somehow the Cubans had orchestrated the whole crisis.

It turned out, for example, that the Cubans had a source inside Hermanos al Rescate—a pilot named Juan Pablo Roque. On the day before the attack, he had disappeared and resurfaced at Castro’s side in Havana. Clearly Roque told his bosses back home that Hermanos al Rescate had something planned for the 24th. That made it difficult for Brown to imagine that the date of the Carroll briefing had been chosen by chance. For maximum public relations impact, the Cubans would want their warning delivered the day before, wouldn’t they? That way the State Department and the DIA couldn’t wiggle out of the problem by saying that the warning was vague, or long ago. Carroll’s words were right in front of them on the day the pilots took off from Miami.

So who arranged that meeting? Brown wondered. Who picked February 23? He did some digging, and the name he came up with startled him. It was a colleague of his at the DIA, a Cuban expert named Ana Belen Montes. Ana Montes was a star. She had been selected, repeatedly, for promotions and special career opportunities, showered with accolades and bonuses. Her reviews were glowing. She had come to the DIA from the Department of Justice,

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