Talking to Strangers - Malcolm Gladwell Page 0,105
were in the room—that does not make you a bad parent. And if you are a university president and you do not jump to the worst-case scenario when given a murky report about one of your employees, that doesn’t make you a criminal. To assume the best about another is the trait that has created modern society. Those occasions when our trusting nature gets violated are tragic. But the alternative—to abandon trust as a defense against predation and deception—is worse.
We should also accept the limits of our ability to decipher strangers. In the interrogation of KSM, there were two sides. James Mitchell and his colleague Bruce Jessen were driven by the desire to make KSM talk. On the other side, Charles Morgan worried about the cost of forcing people to talk: what if in the act of coercing a prisoner to open up, you damaged his memories and made what he had to say less reliable? Morgan’s more-modest expectations are a good model for the rest of us. There is no perfect mechanism for the CIA to uncover spies in its midst, or for investors to spot schemers and frauds, or for any of the rest of us to peer, clairvoyantly, inside the minds of those we do not know. What is required of us is restraint and humility. We can put up barriers on bridges to make it more difficult for that momentary impulse to become permanent. We can instruct young people that the kind of reckless drinking that takes place at a fraternity party makes the task of reading others all but impossible. There are clues to making sense of a stranger. But attending to them requires care and attention.
I said at the beginning of this book that I was not willing to put the death of Sandra Bland aside. I have now watched the videotape of her encounter with Brian Encinia more times than I can count—and each time I do, I become angrier and angrier over the way the case was “resolved.” It was turned into something much smaller than it really was: a bad police officer and an aggrieved young black woman. That’s not what it was. What went wrong that day on FM 1098 in Prairie View, Texas, was a collective failure. Someone wrote a training manual that foolishly encouraged Brian Encinia to suspect everyone, and he took it to heart. Somebody else higher up in the chain of command at the Texas Highway Patrol misread the evidence and thought it was a good idea to have him and his colleagues conduct Kansas City stops in a low-crime neighborhood. Everyone in his world acted on the presumption that the motorists driving up and down the streets of their corner of Texas could be identified and categorized on the basis of the tone of their voice, fidgety movements, and fast-food wrappers. And behind every one of those ideas are assumptions that too many of us share—and too few of us have ever bothered to reconsider.
Renfro: OK. If Bland had been a white female, would the same thing have occurred?
It’s the end of the deposition. Encinia and his interrogator are still fruitlessly trying to figure out what happened that day.
Encinia: Color doesn’t matter.…We stop vehicles and people for law infractions, not based on any kind of race or gender at all. We stop for violations.
“We stop for violations,” may be the most honest thing said in their entire episode. But instead of asking the obvious follow-up—why do we stop for all violations?—Renfro blunders on.
Renfro: What do you think that someone who’s aggravated is going to do once you ask them, “Are you OK?” And she gives you that type of response, and then you come back with, “Are you done?” I mean, how’s that building on rapport?
Renfro is firm but understanding, like a father chiding a small child for being rude to the dinner guests. The two of them have agreed to frame the tragic death of Sandra Bland as a personal encounter gone awry, and now they are at the stage where Renfro is critiquing Encinia’s table manners.
Encinia: At no point was I ever trying to be discourteous or trying to downplay any of her response. I was just simply asking her if she was done, to make sure she had what she needed out, and that way I could move on with completing the traffic stop and/or identifying what possibly may or may not be in the area.