Talking to Strangers - Malcolm Gladwell Page 0,10

But did he think Hitler had dishonorable intentions toward Czechoslovakia? No. Hitler, he believed, “hates war as much as anyone.” Henderson, too, read Hitler all wrong.2

The blindness of Chamberlain and Halifax and Henderson is not at all like Puzzle Number One, from the previous chapter. That was about the inability of otherwise intelligent and dedicated people to understand when they are being deceived. This is a situation where some people were deceived by Hitler and others were not. And the puzzle is that the group who were deceived are the ones you’d expect not to be, while those who saw the truth are the ones you’d think would be deceived.

Winston Churchill, for example, never believed for a moment that Hitler was anything more than a duplicitous thug. Churchill called Chamberlain’s visit “the stupidest thing that has ever been done.” But Hitler was someone he’d only ever read about. Duff Cooper, one of Chamberlain’s cabinet ministers, was equally clear-eyed. He listened with horror to Chamberlain’s account of his meeting with Hitler. Later, he would resign from Chamberlain’s government in protest. Did Cooper know Hitler? No. Only one person in the upper reaches of the British diplomatic service—Anthony Eden, who preceded Halifax as foreign secretary—had both met Hitler and saw the truth of him. But for everyone else? The people who were right about Hitler were those who knew the least about him personally. The people who were wrong about Hitler were the ones who had talked with him for hours.

This could all be a coincidence, of course. Perhaps Chamberlain and his cohort, for whatever private reason, were determined to see the Hitler they wanted to see, regardless of the evidence of their eyes and ears. Except that the same puzzling pattern crops up everywhere.

3.

The judge was middle-aged, tall, white-haired, with an accent that put his roots squarely in the borough of Brooklyn. Let’s call him Solomon. He had served on the bench in New York State for over a decade. He wasn’t imperious or intimidating. He was thoughtful, with a surprisingly gentle manner.

This was a Thursday, which in his courtroom was typically a busy day for arraignments. The defendants were all people who had been arrested in the past twenty-four hours on suspicion of some kind of crime. They’d just spent a sleepless night in a holding cell and now they were being brought into the courtroom in handcuffs, one by one. They sat on a low bench behind a partition, just to Solomon’s left. When each case was called, the clerk would hand Solomon a file containing the defendant’s rap sheet, and he would start flipping through, bringing himself up to speed. The defendant would stand directly in front of Solomon, with his lawyer on one side and the district attorney on the other. The two lawyers would talk. Solomon would listen. Then he would decide if the defendant would be required to post bail, and if so, how much the bail should be. Does this perfect stranger deserve his freedom?

The hardest cases, he said later, involved kids. A sixteen-year-old would come in charged with some horrible crime. And he would know that if he set bail high enough, the child would end up in a “cage” in the city’s notorious Rikers Island facility, where—he put it as delicately as he could—there’s basically “a riot waiting to happen at every turn.”3 Those cases got even harder when he looked up into the courtroom and saw the kid’s mom sitting in the gallery. “I have a case like this every day,” he said. He had taken up meditation. He found that made things easier.

Solomon was faced day in, day out with a version of the same problem that had faced Neville Chamberlain and the British diplomatic service in the fall of 1938: he was asked to assess the character of a stranger. And the criminal justice system assumes, as Chamberlain did, that those kinds of difficult decisions are better made when the judge and the judged meet each other first.

Later that afternoon, for example, Solomon was confronted with an older man with thinning, close-cropped hair. He was wearing blue jeans and a guayabera shirt and spoke only Spanish. He’d been arrested because of an “incident” involving the six-year-old grandson of his girlfriend. The boy told his father right away. The district attorney asked for $100,000 bail. There was no way the man had the resources to raise that amount. If Solomon agreed with the DA, the man in the guayabera would

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